Privacy Policy

Last updated: 2026-07-27

Clearglowau respects the privacy of individuals and organisations engaging our services. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our websites, communications, and service delivery activities conducted in Australia.

Information we collect may include identification and contact details (such as name, business role, email address, and telephone number), commercial information (such as project context and procurement records), and technical information related to service usage (such as device characteristics, browser type, and pages visited). We collect information directly from you when you submit inquiries, participate in meetings, or provide documents, as well as indirectly through analytics and security tooling deployed on our sites and platforms.

We use personal information to respond to requests, deliver and improve services, manage billing and administration, maintain security, and meet legal or regulatory requirements. Our processing is based on your consent, the performance of a contract, our legitimate interests in operating and improving services, and compliance with applicable laws. Where we rely on consent, you may withdraw it at any time using the contact details below.

We disclose personal information to team members, professional advisers, data hosting providers, and selected partners assisting with delivery, each subject to appropriate confidentiality and security obligations. When transfers occur outside Australia, we take steps designed to protect the information, such as contractual safeguards and alignment with recognised standards. We do not sell personal information.

We retain personal information for periods aligned with the purpose of collection, contractual commitments, and legal requirements. Security controls include access management, encryption in transit where suitable, vulnerability monitoring, and periodic reviews of suppliers and dependencies. While safeguards reduce risk, *** method can be described as entirely free of exposure; we monitor and refine our controls to support resilience.

Cookies and similar technologies support session management, preferences, and analytics. You may adjust browser settings to limit certain cookies. Our cookie banner allows you to accept or decline categories used for analytics. Essential features continue to function even if optional cookies are declined.

You may request access to personal information we hold about you, seek correction of inaccuracies, or raise a concern about handling practices. We aim to respond within a reasonable timeframe and will outline available options. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Our websites may reference internal resources such as About, Legal, and service pages available through our navigation. These resources are provided to inform you about our capabilities and approach. This Policy may be updated to reflect operational or regulatory changes. Material updates will be signposted on this page with a revised effective date.

Contact us for privacy matters: Clearglowau, 45 George Street, Sydney NSW 2000, Australia. Phone: +61437829105. Email: Clearglowau@outlook.com.